Privacy Policy

Last updated: 1 January 2026

Introduction

lucid-bridge Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We are registered in England and Wales and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Complete enquiry forms on our website
• Subscribe to our communications
• Engage our consulting services
• Correspond with us via email or other channels

This may include your name, email address, organisation name, job title, and details about your energy or sustainability requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate with you about projects and deliverables
• Send relevant updates about our services (with your consent)
• Improve our website and service offerings
• Comply with legal obligations
• Protect our legitimate business interests

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your rights
• Legal obligation: Where processing is necessary to comply with a legal obligation

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist with our business operations (e.g., IT support, hosting)
• Professional advisers including accountants and legal counsel
• Regulatory authorities where required by law

All third parties with whom we share data are required to maintain appropriate security measures and may only process your data for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months following our last interaction. Client project data is retained for seven years following project completion to meet our legal and regulatory obligations.

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

lucid-bridge Ltd
47 Greenfield Business Park
Manchester, M15 4QT
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your data has been processed unlawfully.